Join Our Team: Seeking Service Support Engineer – St. Louis, MO.

St. Louis, MO

We are seeking a Service Support Engineer to join our St. Louis team! 

Primary Responsibilities:

  • Provide technical support to customers as a part of the Service Department.
  • Act as liaison between Service and Engineering Depts.
  • Provide phone/on-line support for customers
  • Determine next level support needs
  • Ensure all work complies with company policies, procedures, standards, and conventions.
  • Maintain proper safety practices.
  • Other duties as assigned.

Knowledge and Skill Requirements:

  • Three or more years working experience in the A/V field in an installation or field-engineering capacity.
  • Proficient in the use of personal computers including such programs as Microsoft Office Excel, Outlook, and basic networking skills.
  • Experience with Microsoft Teams, Webex, Zoom, and other conferencing platforms.
  • Experience in the use and configuration of AV equipment including the following systems and manufacturers; (AMX, Crestron, Extron)
  • Audio DSP configuration experience (Biamp, BSS/Crown, QSYS)
  • Digital video switching, routing, distribution, and displays (Crestron, Extron, NEC, Samsung, Sharp)
  • Experience in IP network systems as related to audio visual equipment.
  • Ability to train and mentor customers on operational procedures of technical equipment.
  • Excellent written and verbal communication skills.
  • Must be responsible, self-motivated, self-starter, personable and well-organized.
  • Superior customer service skills with both internal and external customers.
  • Ability to manage multiple tasks simultaneously.
  • Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
  • Must be able to read and effectively interpret general business documentation, technical specifications, drawings, and Gant Charts
  • Must possess a valid state-issued driver’s license.

Working Conditions:

  • Mostly working at customer worksites and/or office environment
  • Ability to stand and walk for periods of time exceeding 60-minutes.
  • Ability to lift and carry up to 50 pounds of equipment.
  • Overnight travel as needed

Employment screening

  • Potential candidates will be required to pass drug screening and a background check, along with a reference investigation to be considered for placement.

Ready to Apply?

About TSI Global Companies:

TSI Global Companies is a forward-thinking design and build technology integrator that has been creating people-centric solutions for organizations since 1987. With offices in St. Louis, Charlotte, and Denver, TSI provides custom-built audio-visual systems, infrastructure cabling, and security systems designed to increase efficiency and profitability for a variety of organizations, including Fortune 500 companies, sports venues, healthcare, hospitality, education, government, performing arts and house of worship establishments. TSI collaboratively solves clients’ challenges with cutting-edge technology, delivered with trust and integrity. For more information, visit https://www.tsi-global.com/

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